Shipping & Returns
Delivery Cost:
UK shipping - The cost is £4.19 for tracked delivery, and estimated delivery time is 3-4 working days.
We also offer international shipping starting from £9.70, and the estimated delivery time is 5-15 working days.
Delivery Time:
The delivery time includes processing time and shipping time, and our average dispatch time is between 1-3 business days.
For international delivery, some countries take longer due to customs clearances, and you should allow up to 28 days depending on the country.
Order Cancellation:
Once your order has been processed, unfortunately, we cannot cancel or change it. Please double-check before placing your order.
International Delivery Customs Fees:
Taxes and duties are not included in the total checkout price for international delivery. Any duties and taxes owed on orders shipped will be billed directly to customers by the carrier.
Wrong Address:
If you have entered the wrong shipping address, please contact us immediately to change your details. If your item has already been shipped, we cannot change or re-route your product, and you will not be eligible for a refund. It is the customer's responsibility to ensure all details are correct before purchase. We take no responsibility for orders placed with the wrong address.
Returns:
We offer a 14-day returns policy. Please contact us within 14 days of receiving your delivery with your order number and a brief explanation of why you are returning the order.
We do not refund shipping fees for returns. Please note that we cannot refund or exchange earrings due to hygiene reasons.
To authorise your return or exchange, please email us at info@efeja.co.uk before returning to our returns address below. We will send you a returns form to insert in the package; otherwise, we might be unable to find your exchange or return request, and we cannot process your return. Please also keep your proof of postage.
Our returns address:
Efeja Jewellery
221 Coldhams Lane
Cambridge
CB1 3HY
(Return no: # insert your order number)